“We” are: The Cake Ladies, Blaenavon, Torfaen (“The Baker”)

“You” are: The person (or persons) who have received the Quotation (where there is more than one person, they shall be jointly and severally liable). (“The Client”)

In this agreement: “The Assignment” Means the project of work, goods and services set out in the proposal.

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1. Orders

1.1 Orders will be accepted via website order form or e-mail but are not secured until a deposit is received.

1.2 We accept payment by bank transfer (or cash if the client does not use online banking), details of which will be provided upon booking.

 

2. Price and Payment

2.1 The Price for the Assignment is set out in the Quotation.  There is no VAT. The Price includes the design and creation, baking and decorating and administration to complete the Assignment. 

2.2 A non-refundable Save the Date Deposit of 50% for wedding cakes, £20 for celebration cakes and £10 for other products (with a value of or exceeding £10) shall be paid upon entering this agreement – please refer carefully to Clause 3.  Any products with a value of under £10 require payment in full upon ordering.  By paying the deposit you are agreeing to the Terms and Conditions of The Cake Ladies. 

2.3 The Price and the Deposit shall be the Fees of The Baker.  The Baker shall invoice The Client for the Price less the deposit 14 days before the Event and all Fees shall be paid in advance (at the latest 7 days before the Event) in full. Failure of the client to pay fees in full by 7 days prior to the event date can result in a cancellation by Baker (see clause 3) and loss of fees paid to date. Also see clause 3.5.

2.4 All written price quotations, are valid for 30 days from the date of quotation and may be subject to change after this point.

2.5 The Baker has a minimum cake spend for occasion cakes of £40 (until 1st January 2026) – these minimum spends exclude delivery.

2.6 Any orders placed that require collection or delivery within 7 days of the order being placed shall be classed as a last minute order.  Last minute orders require payment in full at the time of ordering and may be subject to a surcharge.

 

3. Cancellation & postponement of Agreement and the Deposit

3.1 Once the Deposit has been paid, the Assignment can be cancelled by either party in writing or by email subject to the matters set out in this clause.

3.2 If The Baker cancels the Assignment, the Fees paid at the time of cancellation will be repaid to The Client within 14 days of cancellation and no further sum or compensation will be payable to The Client by The Baker arising from such cancellation.

3.3 If The Client cancels the Assignment within 14 days of entering into the contract (and the assignment is over 30 days from entering the contract), then the Deposit shall be repaid to The Client in full. NOTE: This right to cancel shall not be available to The Client if the Assignment is to create bespoke goods, which a bespoke drawing has been provided, when the Deposit shall be non- refundable in its entirety.

3.4 If the contract was entered (deposit received) within 30 days of the assignment date then the 14 day ‘cooling off period’ as stated in Clause 3.3 will not apply and the deposit will be non-refundable

3.5 If The Client cancels the Assignment more than 14 days after entering into this contract, and at least 10 days before the Event, then the Deposit is forfeited and will not be repayable to The Client in any circumstances due to time already spent on consultation and any loss of business due to your booking preventing further bookings on that date.

3.6 Additionally, if The Client cancels this Assignment within 6 days or less of the Event, then the Fees in full (less any monies paid) shall be due to The Baker.

3.7 In the event of a postponement, subject to availability The Baker will carry the monies paid forward to the new appointment date. With the final payment due 7 days before the new appointment date. Please be aware that a postponement will only be honoured on one occasion. Any further postponements will be classed as a cancellation.

3.8 If the Baker is unavailable to postpone to the new appointment date, the cancellation policy in Clause 3.5 will apply and deposit will be non-refundable 

3.9 The Baker has the right to refund in whichever way they deem suitable, including vouchers and aims to refund within a month of cancellation.

 

 4. Design, Changes and Alterations to the Assignment

4.1 The Client acknowledges that The Baker owns all right, title and interest in and to the design created in the Assignment and that The Client has no right to use it outside the express terms of this agreement. 

4.2 Slight design changes are at The Baker’s discretion and are not grounds for a refund.  All cake designs are subject to artistic licence and The Client acknowledges this in placing their order.

4.3 The Baker reserves the right to change the design at any point if circumstances beyond their control compromise the quality of the finished product. e.g. weather conditions. The Client will be notified of any such changes and The Baker will endeavour to keep any changes minimal.

4.4 It is the client’s responsibility to read & check the quote thoroughly; any amendments should be made in writing. If requested, The Baker will endeavour to adjust the design or flavours where possible, no adjustments will be made within 14 days of the assignment. If the alteration affects the cost, or preparation work for the original design has already been undertaken, the balance will be adjusted accordingly.

4.5 The Baker will do their best to match any colour requests for elements of the design but cannot guarantee an exact colour match as colours present differently in different materials.

 

5. Food Allergies & Intolerances

5.1 The Baker cannot cater for any food allergies or intolerances, and will not be held responsible for any allergies or reactions caused by the Goods.  All products are made in a kitchen that uses all 14 allergens and The Baker therefore cannot therefore guarantee the absence of traces allergens in any product.

5.2 It is The Client’s responsibility to inform consumers of any risks.

 

6. Non Edible Decorations and Ingredients

6.1 The Baker’s Goods may contain non-edible ingredients or decorations, such as plastic dowels in tiered cakes, ribbons, flower picks, wires, dowels and supports in some sugar figurines and flowers. These will be detailed on the Delivery Note and it is the The Client’s responsibility to remove these before serving or eating.

6.2 The Baker takes no responsibility for misuse of non-edible items once delivery/collection is complete

6.3 The Baker will not use fresh flowers on any cake, however they will use artificial flowers.

 

7. Collection

7.1 The Client may collect The Assignment at a pre-arranged time.  However, The Baker will not permit tiered cakes to be collected.

7.2 It is The Client’s responsibility to be on time for collection.  If The Client is over 15 minutes late for collection a Late Fee will apply, this fee will require payment before The Assignment is handed over to The Client.

7.3 Where The Client is collecting The Assignment, The Assignment will always be boxed for transportation.  The Baker will provide full handling and transport instructions for The Assignment.  A signature is required upon collection confirming that The Client has received their order in perfect condition and as specified. 

7.4 It is the responsibility of The Client to collect the product in clean and tidy transport and products should be travelled on a flat surface (empty boot or front footwell), ideally on a non-slip mat provided by the client. It is The Client’s responsibility for the collector to drive carefully and slowly when transporting the products and to take care when loading and unloading.

7.5 If the products are collected from The Baker, The Baker cannot be held liable for any damages to the products once they have left The Bakers premises.

 

8. Delivery

8.1 Due to the delicate nature of the products, The Baker insists on personally delivering and setting up the product at The Client’s Venue for tiered celebration and wedding cakes. The Baker will liaise directly with your venue coordinator to arrange this

8.2 The Baker accepts no liability for cakes that are damaged after they have been delivered to the agreed location.

8.3 For cakes delivered to venues, The Baker requires a signed delivery note by the person in charge to say that the cake has arrived and is in perfect condition – a photograph and video of the cake will be taken as proof. Damages after this point are not The Bakers responsibility.

8.4 Wedding and celebration cakes are fragile and require care and attention when handling, storing, and displaying. The Client should pay careful attention to the Bakers storage and transportation (see Clause 8.2) terms

8.5 It is the responsibility of The Client to ensure the venue supply a suitable table and location for the cake to be displayed, it this location or display area is not suitable, The Baker reserves the right to set up the cake in a more appropriate location.

8.6 The cost of delivery and set up will depend on the location, and The Baker will provide a Quote for this in the original cake quote. If the venue is changed and of a further distance, additional charges may apply.

8.7 Any cake placed outside or in a marquee or tipi during an event has the possibility of melting or deforming due to the heat. Although The Baker will make every effort to ensure this doesn’t happen, The Baker is not liable for a cake once it has been delivered or picked up.

8.8 The Baker will endeavour to deliver within the given time slot, however unfortunately delivery timings cannot be guaranteed. Refunds will not be given for delayed deliveries. The Baker cannot be held liable for delays in delivery caused by uncontrollable circumstances e.g. traffic, road closures, weather.

 

9. Shelf Life

9.1 The Baker recommends cakes, cupcakes, sugar cookies, Welsh cakes and cookies are eaten within 3 days of the event to be enjoyed at their best.  Ice slices and cheesecakes MUST be refrigerated and eaten within 3 days of receipt.

9.2 Left over cake can be frozen for up to 3 months.  The Baker recommends portioning the cake and wrapping the individual portions in clingfilm before freezing.

 

10. Complaints

10.1 Complaints are rare and taken very seriously. If The Client wishes to make a complaint or raise a concern to The Baker after receiving the Goods, they should do so in writing within 48 hours of collection/delivery. Evidence of any faults or discrepancies should be included.

10.2 If there are any complaints about the design or the appearance of the Goods, they must be expressed at the point of collection or delivery, and The Baker must be given the opportunity to eradicate these as they are usually correctable.

10.3 If the complaint relates to the quality of the cake, at least 75% of the cake must be returned to The Baker within 2 days to ensure a fair assessment of the nature of the complaint and determine what course of action we will take. No refund will be given if the cake is not returned or has been eaten.

10.4 The Client should not post any negative information about The Baker or business arising out of this appointment on online forum, social media or websites without providing advance written notice of the intended content thereof, and providing The Baker with a prior opportunity to resolve any issue amicably.

10.5 Any refunds will be given entirely at the Bakers discretion.

 

11. Other

11.1 The Services may be terminated if the payment of the Fees is not made in accordance with these Terms or if The Client commits a material breach of any of these Terms and fails to remedy the breach within 14 days of being notified in writing, or if The Client enters into any form of insolvency arrangement.  Upon termination, The Client shall immediately pay any outstanding sums to The Baker.

11.2 The Baker shall not be liable for any breach of contract due to force majeure.

11.3 The Baker will not provide a wedding cake when other sheet cakes, cupcakes, cake pops etc are provided by any other company (unless previously agreed). The Baker reserves the right to remove their cake from the venue and retain payment for the cake if any other cakes, as detailed above are served at The Client’s wedding.

11.4 The Baker retains the right to cancel the appointment in very unusual circumstances beyond The Bakers control, such as fire or ill health, in this instance any money taken will be refunded in full.

11.5 The Baker reserves the right to use images of The Clients cake for any form of advertising including web based promotions, brochures, galleries and competitions.

11.6 The Baker cannot be held responsible for the quality of cakes consumed after 72 hours ​following the delivery/collection date – as after this time the quality will deteriorate due to fresh ingredients. 

 

The Baker reserves the right to revise and amend these terms and conditions.  However, The Client will only subject to the terms and conditions in force at the time you place your order with us.  If you change your wedding date for any reason, you will be sent the most up to date terms and conditions with your new booking form and these will supersede any previously sent to you.

 

By paying your deposit, you are agreeing to these terms and conditions so please read them carefully.