top of page

F A Q s

Do you have a custom cake price list?

All of our cakes are designed specifically for each customers individual requirements.  As a result, all cakes are quoted individually and prices will vary dependent upon:

  • the size of the cake

  • the number of tiers

  • the intricacy of the design

  • whether collection or delivery is required

​

Can you 'copy' a design I like?

Due to copyright we CANNOT replicate another bakers cake.  We welcome you sending us inspiration pictures of designs you like, however we will then use them as exactly that - inspiration to create a design unique to yourself.

​​​

Do you cater for dietary requirements?

Unfortunately we are unable to cater for any food allergies or intolerances.  We work in a kitchen that handles all 14 allergens and whilst we take every precaution to avoid cross contamination, we cannot guarantee any of our products are allergen free.

​​

How much notice do you require?

Orders are booked in subject to availability, our order book is open 3 months in advance so we advise booking and paying your deposit fee as soon as possible to avoid disappointment.

​​

We can often accommodate orders with a few days notice, however last minute orders will incur a surcharge.

​​

Do you require a deposit payment?

Yes, orders are not confirmed until a deposit has been received.  Once a quote has been provided, the space will be held for 48 hours.  If a deposit has not been received within 48 hours the date will be released and you will need to enquire as to whether the date is still available.

​​​

When is the balance payment of my order due?

Your balance payment is due a week before collection.  Once your balance payment has been received, collection, transportation, storage and serving information will be sent to you.

​

What is your cancellation policy?

Deposits are non-refundable. Re-scheduling will be allowed (subject to availability) up to 2 weeks before your collection date.  This will however incur an administration charge of £10. Within 2 weeks of your collection, re-scheduling will not be allowed and NO refunds or credits will be issued for cancellations.

​​​

​​What do I need to think about when requesting a custom quote?

  1. The event you are planning

This is important in terms of portion sizes, as these will often establish the size of the cake you require.  Birthday cakes are generally served as dessert portions, whilst finger slices are usually served at weddings and corporate events.

​​​

     2. The number of servings required 

If you plan to serve your cake as the main dessert, we recommend opting for a larger cake so you can serve larger portions.  However if your cake is being served alongside other desserts, you could select a smaller cake.

​​​​​

    3. Foam tiers / faux cakes

We do not provide foam tiers as we cannot always create the required design on this material. 

​​​​​​​

​What flavours do you offer?

​​​​​​​​​

​

What cake icing do you use?

All of our single tier celebration cakes are filled and iced with creamy American buttercream.  Our tiered celebration cakes and wedding cakes are filled with our signature American buttercream and iced in indulgent white chocolate ganache.

​

Do you provide undecorated cakes?

Unfortunately we do not provide undecorated cakes due to food safety and insurance purposes.

​​

Do I need to bring a box with me to collect?

No, all of our products are securely boxed ready for collection.

​​​​

How should I transport my order?

We recommend transporting your order on a flat surface, such as the boot of your car or the front passenger footwell.  Ensure the heating is off, and in warm or hot weather please make sure you air conditioning is on and has been running for a considerable time before collecting your order.  Once full payment has been received for your order we will send you our detailed care guide for your product which provides information on transportation, storage and serving.

​

When should I display my cake?

All cakes should be stored in the fridge, and we strongly advise leaving your cake in the fridge as long as possible before displaying it (especially in the warmer months).  Although during your event / celebration your cake can be displayed at room temperature.

​​

How long will my order keep?

  • Cakes are best consumed within 3 days once cut.  However as all of our cakes are freshly baked they'll keep clingfilmed in the freezer for up to 3 months.

  • Cupcakes cookies and welsh cakes are best consumed within 3 days but will keep clingfilmed in the freezer for up to 3 months.

  • Sugar cookies are best consumed within 3 days.

  • Cheesecakes MUST be consumed within 3 days.

​​​

​

Wedding Specific F A Q s

Do you offer wedding cake tasters?

Yes we offer wedding cake taster boxes, that are available for collection or via the post.

​​

What cake icing do you use?

Our wedding cakes are filled with our signature American buttercream and iced in indulgent white chocolate ganache.

​​​​​​

Do you provide acrylic tiers that can be filled with lights of flowers?

Yes, these can be a great way of adding a tier to a cake when you don't need loads of cake, plus they look fantastic!  We charge a hire fee for our acrylic tiers.

​​​​

Do you offer delivery?

Delivery is compulsory for our tiered wedding cakes.

​​

Please note: once products have been delivered they are no longer our responsibility.  Strictly no refunds will be given for damage outside of our control.

​​​​

Do you offer collection?

We only allow collection of single tier wedding cakes.

​​​

Please note: once products have been collected they are no longer our responsibility.  Strictly no refunds will be given for damage outside of our control.

​​​​

When should I display my cake?

All cakes should be stored in the fridge, and we strongly advise leaving your cake in the fridge as long as possible before displaying it (especially in the warmer months).  Although during your reception your cake can be displayed at room temperature.​​
 

Do you use fresh flowers on your wedding cakes?

No, all of our wedding cakes use artificial flowers.  This is for both quality control, and health and safety reasons.  A large number of flowers popular for weddings are toxic and so cannot be used under any circumstances for cake decoration.  Also artificial flowers do not wilt so will look fantastic throughout your celebration.

bottom of page